Terms & Conditions  
About Your Membership
Omni Select Guest loyalty program membership is intended for individuals. Membership is complimentary. Enrollment in Select Guest automatically includes and entitles the member to global membership benefits in GHA Discovery, a loyalty program of the Global Hotel Alliance and its affiliated hotel brands. For more information on GHA Discovery’s Terms & Conditions, please click on the following: http://www.gha.com/GHA-Discovery-Terms-Conditions. Benefits of membership will only be awarded on Qualifying Stays.  Qualifying means that your reservation is made directly with us (via web or phone) and not through sites like Expedia.com, Orbitz.com, Hotels.com, HotelTonight.com, Travelocity or Orbitz, booking.com etc.
General Terms for Membership
Membership Renewal
Omni Hotels Select Guest membership is automatically renewed every two years with at least one stay at Omni Hotels in the previous 24-month period.  Omni reserves the right at any time, in its sole discretion, to terminate the membership of any inactive Member account.  A Member’s account will be deemed inactive if such Member has not had a Qualifying Stay or redeemed a Free Night Award at a participating Omni Hotel during the previous twenty-four (24) months.  Such termination may include, in Omni’s sole discretion, forfeiture and cancellation of any and all accrued benefits and Free Night Awards.
Tier Qualification
Tier status is achieved or renewed based on the following annual criteria (January 1 through December 31):
At the end of each year, every member’s eligible room nights are reviewed and their Select Guest membership level is adjusted based upon the ability to meet the specified nights required of each tier level. Should a member be unable to meet the required number of nights for each level within a given year, the respective tier status will be changed.
For example, if a member achieves Platinum level in August 2014, that level will be maintained through December 31, 2015 and will only be lost should the member not achieve the minimum nights (10) required for Platinum level in 2015.
Guaranteed Room Availability for Platinum and Black Level Members
Omni Hotels will guarantee room availability for Platinum Level members who call 24 hours prior to the arrival date and for Black Level members who call before 4pm on the day of arrival.  In order to ensure that the Member benefits accordingly from the room availability guarantee, the Member must always explicitly request such guarantee at the time of reservation. Limit one room per member.  Only applicable on Qualifying Rates.  Room type availability and room rates are not guaranteed. If a rate for which you are normally eligible is not available your reservation will be subject to the prevailing rate for the accommodations available. Certain blackout dates will apply for special events, to review the blackout dates, click here.
Free Nights
Member will earn free night awards as a benefit of our loyalty program.
Free Night Award
One free night award will be earned by Qualifying Members for every twenty (20) Qualifying Nights at a Qualifying Rate at Omni Hotels & Resorts.  If a Member notices that a Qualifying Stay has not been properly credited to his or her account, then he or she may request, within twelve (12) months of such stay (based on the check-out date), that their membership account balance be adjusted.  Tier and award night for qualified stays are applied 5-7 business days from departure.   If there is an error in crediting a Member’s membership account for Qualifying Stays, the sole remedy available to such Member shall be the crediting or re-crediting of such Member’s membership account in an amount no greater than the number of Qualifying Stays at issue.  Omni shall have no other liability for any delay, error or failure in the crediting of Qualifying Stays to a Member’s membership account.  Specifically, in no event will Omni be responsible or liable for special, consequential, extraordinary or indirect losses or damages, including any lost profits.
Free night awards expire twelve (12) months from the date issued.  Platinum and Black level members earn double night credits toward free nights on qualified stays. Free night benefits are intended for use by the member only.  All accommodations are subject to availability at the time reservations are made.  When redeeming free night awards, certain blackout dates will apply for special events, to review the blackout dates, click here.  Free nights redemption is applicable for room rate only.  Taxes, fees, and other charges may apply and will be charged and due upon check-out.  Free nights award does not include food & beverage items at our all-inclusive resorts.
Any "no show" or cancellation made outside the cancellation policy window will result in the member forfeiting their free night certificate. Omni Hotels & Resorts reserves the right to modify any visit or free night certificate postings made in error.
For questions or concerns, send an email or letter or call toll-free: 1-877-440-6664.
“GHA Discovery Local Experiences”
"GHA Discovery Local Experiences" are awards at the Platinum and Black Level of the Select Guest Program. They include special activities, cultural experiences, attractions and events not easily available or accessible to the general public. Members receive Local Experience awards for membership when they upgrade to the next level, stay at a GHA Brand Hotel for the first time, or renew their status. See GHA Discovery Terms & Conditions for more details on earning and redeeming “GHA Local Experiences.”
Structure and Duration of Program
Omni Hotels reserves the right to alter, modify or discontinue this program at any time. Omni Hotels is not responsible for, and reserves the right to correct any typographical errors regarding qualification requirements. All interpretations of these terms and conditions shall be at the sole discretion of Omni Hotels. These terms and conditions supersede all prior terms and conditions. Void where prohibited by law. Any income tax liability is the sole responsibility of the recipient. Additional restrictions may apply. Any questions concerning eligibility for free nights must be raised by guest prior to check in.
Privacy and Other Policies
The Member agrees and consents to Omni’s registration and processing of personal data relating to membership in the Select Guest loyalty program in accordance with applicable legislation, these Terms & Conditions, Omni’s Terms of Use, and Omni’s Privacy Policy which are hereby incorporated by reference in their entirety and made a part of these Terms & Conditions. To review these policies, please visit: www.omnihotels.com/PrivacyPolicy.aspx and http://www.omnihotels.com/TermsOfUse.aspx.
Defined Terms
Qualifying Stays
One "Qualifying Stay" is a stay of one or more consecutive nights spent at the same hotel (whether or not a member checks out and checks back in again), during which a Qualifying Member pays a Qualifying Rate during the stay.  If a Select Guest member is not named on the reservation prior to departing the hotel, the stay is not a Qualifying Stay.  Mokara Hotel & Spa and Villas of Amelia Island Plantation do not participate in the Select Guest Program; therefore stays at these brands are not considered a Qualifying Stay.  Stays not eligible to receive program benefits include those booked through an online travel website (some examples include, but aren’t limited to Rocketmiles.com, Hotwire, Priceline, Expedia, Hotels.com, HotelTonight.com, Travelocity or Orbitz, booking.com etc), traditional wholesale rates, airline crew rates, airline employee rates, travel agency.
Qualifying Rates
A “Qualifying Rate” is a rate available to the general public for such night, but specifically does not include the following rates: (1) tours series rates and charter rates (2) room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly; (3) travel-industry staff rates; (4) any employee rates, employee family or employee friends discount rates; (5) other discounted rates; (6) any complimentary, free, traded or bartered night stays, or any stays in connection with gift certificates or other awards or vouchers; and (7) bookings made through an online travel website (including, but not limited to Hotwire, Priceline, Expedia, Hotels.com, Travelocity, or Orbitz). Omni Hotels shall determine if a rate is a Qualifying Rate in its sole discretion.
Qualifying Members
A “Qualifying Guest” is a registered Select Guest Member whose name appears on the room reservation.  Associations, corporations, and groups are not Qualifying Members.  If a Qualifying Member reserves and pays for more than one room, tier and free night credits are earned on a maximum of two rooms during such stay.  Free night awards may not be transferred from one member to another. Only one member per room, per stay may receive tier and free night credits.  If two or more members occupy the same room, tier and free night credits will be awarded only to the member whose name appears on the room reservation. If more than one name is on a single room reservation, tier and free night credits will be awarded to the member whose name appears first.  Members who have any past due balance owing to Omni Hotels forfeit any awards earned.  Employees of Omni Hotels and its affiliates are not eligible to earn free night awards.